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Privacy Policy


This is our data protection and privacy policy that explains who we are, how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

Information about us

We are Frații Sisters SRL. We are the data controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise). Our contact and other details are set out at the end of this policy.

This privacy notice is issued on behalf of Frații Sisters SRL so when we mention Frații Sisters, “we”, “us” or “our” in this privacy notice, we are referring to the company responsible for processing your data.

We are an independent publishing company. We publish books in print and digital format. We sell our products both directly to consumers and also to business customers (including retailers, professional bodies and entities, and educational institutions and organisations).

The purposes for which we collect personal data

We collect and process personal data as follows:

If you are an individual customer of ours or if you have registered individually to set up an account for any purpose via or website or have signed up to receive any of our newsletters.

We may collect your individual contact and other information that you give to us to enable us to fulfil any orders you make, or otherwise to communicate with you in relation to the supply of books and other products or services by us.

Information that you give us may include (apart from your name and contact information such as your email address, postal address or phone number and IP address) credit card, bank account or other financial details relevant to payments made by you and other information relating to you that is included in any communications between us and you in the course of the provision by us of our products or services.

We normally process personal data only in Romania or elsewhere in the EU, or in non-EU countries that are certified as providing an adequate level of protection for personal data.

Where necessary in order to manage our business, we may share relevant personal data with our group companies outside the EU, but only to the extent necessary in order to provide the services concerned.

Where you order products from us that are distributed from any of our warehouses outside the EU, we will share information relating to you (your name and address together with the products you have ordered) to the extent necessary to enable our service partner who operates the relevant warehouse to deliver the relevant products to you.

Where personal data is transferred in relation to providing our services (including where personal data is hosted on our behalf in countries which are not certified as providing an adequate level of protection) we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information – see:

Security of your personal data

All personal data processed by us is stored securely (the level of security being appropriate to the nature of the data concerned and the other relevant circumstances).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

The legal basis for our processing of personal data

The legal basis on which we process your personal data is as follows:

• Where it is necessary to obtain your prior consent to processing in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned (in relation to any processing we are carrying out with your consent, see below for how to withdraw your consent).

• Otherwise, we will process your personal data where the processing is necessary:

o for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;

o for compliance with a legal obligation to which we are a subject; or

o for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Your rights

You have the following rights in relation to personal data relating to you that we process:

• You may request access to the personal data concerned.

• You may request that incorrect personal data that we are processing be rectified.

• In certain circumstances (normally where it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.

• Where we are processing your personal data for marketing purposes or otherwise based on our legitimate interests, you may in certain circumstances have a right to object to that processing.

• Where we are processing personal data relating to you on the basis of your prior consent to that processing (such as in relation to marketing by email), you may withdraw your consent, after which we shall stop the processing concerned.

To exercise any of your rights (including withdrawing relevant consents or obtaining access to your personal data), you should contact us as set out below. To unsubscribe from any electronic newsletters or other marketing communications, you can click on the unsubscribe link in the relevant communication.

If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant at

Contacting us

Our contact details are:


Str. Mitropolitul Andrei Șaguna, nr.130, Sector 1, Bucharest, Romania

VAT number 34708541

Resigtration number j40/7867/26.06.2015

Contact: Alexandra Andrieș, CEO


Phone: +40721926698

About this policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

This policy was last updated on 16 December 2021.